Terms of Service

By accessing or using EventBliss, you agree to be bound by these Terms of Service. Each booking confirms that you have read and accepted these Terms.

EventBliss operates an online marketplace where independent event agencies offer their services (e.g. DJs, photographers, catering, decoration, venues). Important: EventBliss acts as an intermediary and is NOT the contractual provider of the booked service. The service contract is concluded exclusively between you (the customer) and the respective agency. EventBliss provides the technical infrastructure, payment processing, communication, support and dispute resolution.

1. Request: You choose an agency/service and submit a booking request with date, details and your contact information. 2. Confirmation: The contract with the agency is formed either (a) when the online payment via Stripe is successfully completed (automatic confirmation) or (b) when the agency manually confirms your request (for on-site payment bookings). 3. Performance: The agency delivers the service on the agreed date. EventBliss is not involved in the delivery itself but coordinates communication via the platform. Right of withdrawal for distance contracts (§§ 312g, 355 BGB): As a consumer you generally have a 14-day right of withdrawal. Exception: for date-bound leisure services (§ 312g (2) No. 9 BGB) – which applies to virtually all event services with a fixed date – the statutory right of withdrawal does not apply. The service-specific cancellation policy (see Cancellation) applies additionally and is more customer-friendly. All communication with the agency runs through the platform chat. Please keep communication there so it is documented in case of dispute.

EventBliss supports two payment methods. Availability is decided by each agency per service: • Online payment (Stripe): Credit card (Visa, Mastercard, Amex), Apple Pay, Google Pay, SEPA direct debit and other country-specific methods. Payment is instant and secured by Stripe as a PCI-DSS-compliant payment service provider. You receive an automatic booking confirmation and receipt by email after successful payment. • On-site payment (on_site): You pay the price directly to the agency on the event day (or as agreed) in cash or via an agreed method. The listed price is binding – the agency may not demand more than stated in the booking. The booking is confirmed by manual agency confirmation via the platform. Total price & platform fee: All prices on EventBliss are final prices including applicable VAT (where the agency is VAT-registered) and the 10 % platform fee. This fee is settled internally between the agency and EventBliss; you only pay the displayed total price. Payment issues: For problems with online payments (e.g. failed charges, chargebacks) or on-site payments (e.g. price deviations) contact support@event-bliss.com. EventBliss mediates in either case – including for on-site bookings.

For online payments, the total amount is charged immediately upon booking. Release to the agency occurs after service delivery according to the payout schedule (typically 24–72 hours after the event) to allow refunds in case of disputes. For on-site payments, no amount is charged in advance. Payment is made directly to the agency. Receipts & invoices: For online payments you automatically receive a Stripe payment confirmation and – if provided by the agency – an invoice in your booking area. For on-site payments, the agency is required to issue a receipt/invoice. Default interest and further costs for late payment follow the statutory rules (§§ 286, 288 BGB).

EventBliss offers optional paid plans (Premium as an auto-renewing subscription, Lifetime as a one-time purchase). They can be bought as in-app purchases via the Apple App Store or Google Play, or on event-bliss.com via our payment provider Stripe. Auto-renewal: Subscriptions renew automatically at the end of each period at the price shown at purchase, unless you cancel at least 24 hours before the end of the current period. Cancelling store purchases: Subscriptions bought in the app are managed exclusively through your Apple App Store or Google Play account (iOS: Settings → [your name] → Subscriptions; Android: Google Play → Payments & subscriptions). EventBliss cannot cancel store subscriptions on your behalf. After cancellation, Premium remains active until the end of the paid period; pro-rata refunds are governed by the respective store's terms. Web subscriptions: Subscriptions purchased on the website can be cancelled at any time with effect from the end of the current billing period, via your account or by emailing support@event-bliss.com. Lifetime: The Lifetime option is a one-time purchase without recurring fees. It grants access to the Premium features for the operating life of EventBliss; it is not a guarantee of perpetual operation of the service. Price changes: Price changes for subscriptions apply only to subsequent periods and will be announced in advance; for store purchases the notification and consent procedures of Apple/Google apply. All prices are displayed to you before purchase, including applicable VAT, in the respective store or on the website. Premium comprises the features stated in the app, including the monthly AI credit allowance (see section 'AI Credits').

Premium plans include a monthly allowance of AI credits for AI features (e.g. AI assistant, receipt scanning). The applicable allowance is stated at the time of purchase and on the Premium page in the app. Credits are consumed per AI request. The allowance automatically resets on the 1st of each calendar month; unused credits do not carry over to the following month. Credits are tied to your account, are non-transferable, cannot be redeemed for cash and have no monetary value. Upon cancellation or expiry of your Premium plan, unused credits lapse at the end of the period already paid for. We may adjust the allowance for future billing periods with reasonable advance notice. Your right to cancel and your statutory rights remain unaffected.

Digital content & Premium (purchase on our website): As a consumer in the EU you generally have a statutory 14-day right of withdrawal. For purchases of digital content / digital services on event-bliss.com, the right of withdrawal expires when we begin performance immediately after purchase with your express consent and your acknowledgement that you thereby lose your right of withdrawal (Art. 16(m) of Directive 2011/83/EU; in Germany § 356(5) of the Civil Code). You give this consent during checkout; Premium is activated immediately. In-app purchases: For purchases made via the Apple App Store or Google Play, the refund and withdrawal procedures of Apple or Google apply; requests must be addressed to the respective store. Marketplace services: When booking event services you generally also have a 14-day right of withdrawal. Exception: for services related to leisure activities with a specific date or period of performance — which applies to virtually all event services booked for a fixed date — the right of withdrawal is excluded under Art. 16(l) of Directive 2011/83/EU (implemented in Germany in § 312g(2) no. 9 of the Civil Code). Independently of the statutory right of withdrawal, the service-specific cancellation policy applies (see 'Cancellation & Refunds') — it is in many cases more generous. Exercise: Where a right of withdrawal exists, you can declare withdrawal informally within 14 days of contract conclusion (e.g. by email to support@event-bliss.com).

Each agency sets a cancellation policy per service. It is transparently shown before you complete a booking. Three tiers exist: • flexible: Full refund up to 7 days before the event, 50 % thereafter. • moderate: Full refund up to 14 days before the event, 50 % until 7 days, none thereafter. • strict: 50 % refund up to 30 days before the event, none thereafter. Refund method: For online payments, refunds are automatically returned to your original payment method. Depending on your bank or card issuer, the credit appears within 5 to 14 days. On-site bookings: Since no money has flowed through EventBliss, cancellations are settled directly with the agency. The agreed cancellation policy still applies. In case of disagreement EventBliss mediates; contact support@event-bliss.com with your booking number. Force majeure & special cases: If the agency is unable to perform (e.g. illness, official restrictions), the full amount is refunded regardless of the cancellation tier. Agency-caused non-performance: If the agency fails to show up or delivers grossly defective service, EventBliss buyer protection applies. Report the incident within 48 hours of the scheduled date with evidence to support@event-bliss.com – if substantiated, you receive a full refund.

Cancellations of booked event services are governed by the service-specific cancellation policy (flexible, moderate or strict) that the agency assigns to its service and that is displayed transparently before you complete the booking. The details — deadlines, refund percentages, refund method, force majeure and agency-caused non-performance — are set out in the section 'Cancellation & Refunds' above. The statutory exclusion of withdrawal for date-bound leisure services (see 'Right of Withdrawal') does not affect this contractual cancellation policy — it applies in your favour in addition to mandatory consumer rights.

Promotional vouchers and discount codes (e.g. from marketing or partner campaigns) are voluntary benefits. The conditions communicated at the time of issue apply, in particular the validity period, minimum order value and scope of redemption. Unless stated otherwise in the individual case: only one voucher may be redeemed per person and per order; multiple promotions cannot be combined; redemption is only possible before completing the order process. Vouchers have no cash redemption value, do not bear interest and may not be resold or passed on commercially. In the event of a refund, the amount actually paid is refunded first; a redeemed promotional voucher is not reinstated unless the law provides otherwise. In cases of abuse (e.g. multiple accounts, automated redemption, manipulation of the distribution channel), we may block vouchers and reverse any benefits obtained through such abuse. Your statutory rights remain unaffected.

Agencies on EventBliss are contractually obliged to process ALL bookings that originated on the platform through the platform. This protects you as a customer and ensures you receive all buyer protection benefits. What is NOT allowed: An agency may NOT contact you – particularly after a cancellation, but also during initial contact – to arrange a booking off-platform (e.g. via WhatsApp, phone, email, cash payment, direct bank transfer) to avoid the platform fee. Such attempts are a breach of contract by the agency toward EventBliss. Why you should refuse such offers: By going off-platform you lose all EventBliss protections: • No buyer protection: No refund in case of non-performance, damage or fraud. • No support: EventBliss cannot help you because no contract runs through the platform. • No documented communication: No traceable evidence in case of dispute. • No review & identity verification: The platform can no longer vouch for reliability. • Tax concerns: Cash payment without a proper invoice can cause trouble for both sides. Reporting bypass attempts: If an agency contacts you directly and offers you an off-platform booking (e.g. "Pay me 200 € in cash and we'll save the fee"), please report it immediately to compliance@event-bliss.com. Helpful items: screenshot of the message, booking/service ID, time of contact. Thank-you credit: As a token of appreciation, after verification we will credit you with 20 % off your next EventBliss booking (max. 200 € value, redeemable within 12 months). Confidentiality: Your report is treated confidentially. The reported agency will not learn who submitted the report.

For participants in our affiliate or partner program, the following applies in addition: Commissions accrue exclusively for qualified purchases that were referred via your personal link or code and that are not withdrawn, refunded or charged back. The commission rates, payout thresholds and payout periods shown in your partner dashboard at the time of the referral are decisive. Changes apply only to future referrals and will be announced in the dashboard with reasonable notice. The following in particular are not permitted: self-referrals via your own or affiliated accounts, misleading advertising claims, infringements of trademarks or other protected rights, paid search engine advertising on our brand terms, and any technical manipulation. Violations result in the forfeiture of commissions not yet paid out and may lead to exclusion from the program. You are solely responsible for the taxation of commissions you receive.

You retain all rights to the content you upload to EventBliss (e.g. photos, texts, event details, chat messages). You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display this content solely to the extent necessary to operate the service (e.g. showing photos to the other participants of your event, creating backups). This licence ends when you delete the content or your account, except for residual copies in backups (purged within 30 days) and content you shared with other users that they legitimately retain. You warrant that you hold the necessary rights to all content you upload and that it does not infringe third-party rights (copyright, personality rights — obtain the consent of people shown in photos) or applicable law. Prohibited are in particular unlawful, defamatory, discriminatory, pornographic or violence-glorifying contents. We may remove content that violates these Terms or applicable law and will inform you of the removal where legally required (see also the notice-and-action procedures under the Digital Services Act).

You agree not to use the platform for illegal, fraudulent or harmful purposes. In particular, the following is prohibited: • Misuse of payment methods (e.g. unjustified chargebacks after the service was rendered online, refusal to pay for on-site bookings). • Abusive, discriminatory or threatening behavior toward agencies or staff. • Review manipulation (e.g. fake reviews, blackmailing with negative reviews). • Providing false information in bookings (e.g. false identity, fraudulent payment methods). • Using the platform to broker illegal content, services or products. • Bypassing the platform yourself after initial contact via EventBliss (see "Platform Bypass Protection").

If you materially breach these Terms (in particular the section 'Prohibited Activities'), we may issue a warning and, if the breach continues, temporarily suspend your account, or terminate the contractual relationship for cause in the event of serious or repeated breaches. We may suspend your account without prior warning where this is necessary to protect other users or the security of the platform, or to comply with legal obligations — for example in cases of suspected fraud, legal violations or security incidents. We will inform you of a suspension and its essential reasons to the extent legally permitted, and you may request a review and state your position via support@event-bliss.com. In the event of a termination for which you are responsible, periods already paid for will not be refunded to the extent legally permissible. Your mandatory statutory rights — including the refund rules of the Apple App Store and Google Play for purchases made there — remain unaffected.

We aim to keep EventBliss available with high reliability, but we do not warrant a specific availability level (no SLA) for the free or paid consumer offering. The service may be temporarily unavailable due to maintenance, updates, force majeure or failures of third-party providers (e.g. hosting, payment, music or map services). Where feasible, we carry out planned maintenance at low-usage times. Claims for damages due to unavailability are governed exclusively by the section 'Limitation of Liability'; your statutory rights remain unaffected.

As a platform operator, EventBliss is liable only for damages resulting from intent or gross negligence, as well as for injury to life, body and health according to statutory provisions. The quality, timeliness and contractual conformity of the booked service are the sole responsibility of the respective agency – EventBliss is not the service provider. However, EventBliss voluntarily grants buyer protection on online payments (see Cancellation & Refunds) and mediates in case of disputes, also for on-site bookings.

We may update these Terms to reflect legal changes or new features. Material changes will be announced to you by email at least 30 days before they take effect. Continued use after they take effect constitutes acceptance.